Last Updated: 2025/2/22

At OCPT SERVER, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines our procedures for returning products and obtaining refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must initiate the return within 30 days of receiving your order.

2. Non-Returnable Items

Certain types of items are non-returnable, including:

  • Software licenses
  • Digital products
  • Services rendered
  • Items marked as final sale

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at oli@wanjutong.com with your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
  3. Packaging: Carefully package the item to avoid damage during shipping. Include the RA number on the package.

3.2 Shipping Costs

Customers are responsible for the shipping costs of returning items, unless the return is due to an error on our part (e.g., wrong item sent or defective product).

4. Refund Process

4.1 Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 5-10 business days after the return is approved.

4.2 Method of Refund

Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank, it may take additional time for the refund to reflect in your account.

5. Exchanges

If you need to exchange an item for a different size or product, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We may request photos to assess the damage and will provide instructions for returning the item.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:

Email: oli@wanjutong.com